FAQ

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Where are your watch straps manufactured?


Most of watch straps are hand-made and manufactured from Sweden, with exceptions of some items which are manufactured in Hong Kong.




Do you have a physical store? How do I ensure if your watch straps are of good quality?


We are a online-based business, but looking to open a physical store soon! Not to worry, we offer a exchange or refund (on a case by case basis) if any case that you're not satisfied with our products.




Does the product come with a springbar removal tool & springbars?


Every purchase amounting above $40 will be given a free springbar removal tool, or $80 for the professional tool. Purchase not amounting above stated amount can opt to buy the basic tool for $4 or the professional tool at $8. Every purchase is entilted to a pair of free springbar upon request at the checkout, and size should be indicated.




Shipping


We ship world-wide with exception of a few countries. All orders for Singapore, Malaysia & South Korea are posted using Qxpress. All orders come with a tracking number. All international orders are posted with Singpost. All orders comes with a tracking number. We are actively looking into more affordable and faster rate of shipping for you! For specific shipping details, kindly refer to: https://www.strapatelier.com/shipping




What is the currency used?


All prices are stated in Singaporean Dollars (SGD). However, you can use the currency converter to help you shop in your local currency!




Do you have custom orders?


Yes, we do carry bespoke straps such as Haas Epsom Leather & Tadelakt Leather, and more! For more specific orders, you can send us a picture as design reference and let us know the preferred leather, if not otherwise we are able to suggest you one!




How do I know what size should I buy?


It's very easy! Just measure the distance between the lug to lug! Should the lug width be an odd-number, we recommend you to round up or down to the nearest even number. (eg. 19mm, you purchase 18mm or 20mm straps) Still confuse? We have a guide on how to do it! Just click here: Size/Fitting Guide




Online payment & personal details security


Strapatelier Co. adhere strict protocols to protect our consumers private information that is provided to us. Should you find out that our website is not secured, please do not hesitate to contact us




Payment Mode


The team is actively looking into more available payment method! The current payment mode available are Paypal, Visa & Mastercards.




How does the pre-order works?


Pre-orders options are available at a discounted rate. How does it works? • Pre-orders are collated on a weekly basis. As products with pre-order options are all handcrafted with quality control, the lead time will take roughly 10-14 days, & the shipment from us to you vary depending on where you are located. Click HERE to know more about the shipment to your area. Domestic (Singapore) • Purchasal of cart items with pre-order products will be mailed seperately • Estimated waiting time: 15-25 days International • Purchasal of cart items with pre-order products will be mailed together when the pre-order products are ready. • Estimated waiting time: 26-36days This is done to maximize the shipping cost for international orders.





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